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How We Use Your Information

How We Use Your InformationWe use the information we collect for the following purposes.To respond to your inquiries, contact form submissions, and quotation requests. To prepare and send technical proposals and customised refrigeration solutions. To manage your registered account on our platform. To send newsletters, product updates, and service information to subscribers who have opted in. To analyse website traffic and improve the performance and user experience of our website. To run advertising campaigns and retargeting through Google Ads and Meta Ads, based on your cookie preferences. To comply with applicable Indian laws, prevent fraud, and maintain the security of our website.We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

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Cookies and Tracking Technologies

Type your paragraph hereOur website uses cookies to enable core functionality, understand how visitors use our website, and with your consent, deliver relevant advertising.We use strictly necessary cookies that are essential for the website to function, such as session management and security. We use analytics cookies through Google Analytics and Google Search Console to measure website traffic and performance. We use advertising cookies through Google Ads and Meta (Facebook/Instagram) Pixel to track conversions and show relevant ads to previous visitors. These advertising cookies are only placed with your explicit consent.You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some website features. For more information on how Google handles data, visit policies.google.com/privacy.

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Third-Party Services

We work with trusted third-party service providers to operate our website and deliver our services. These include Google Analytics and Google Search Console for website analytics, Google Ads and Meta Ads for advertising and remarketing, our email service provider for delivering newsletters and inquiry confirmations, and our web hosting and cloud infrastructure providers.Each third-party provider is bound by data protection obligations and is only given access to the minimum data required to perform their service. Where data is processed outside India, such as by Google or Meta, we ensure appropriate safeguards are in place in accordance with the Digital Personal Data Protection Act, 2023.

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Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected or as required by Indian law.Contact and inquiry form submissions are kept for up to 3 years from the date of last interaction. User account data is kept for the duration of your account and up to 2 years after closure. Newsletter subscriber data is retained until you unsubscribe, after which it is deleted within 30 days. Analytics and cookie data is retained for up to 26 months in line with Google Analytics defaults. Contractual and project records are retained for 7 years as required under Indian taxation and contract law. After the applicable retention period, data is securely deleted or anonymised.

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Data Security

We take the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include SSL/TLS encryption for all data transmitted through our website, encrypted storage of passwords, role-based access controls for our internal team, and regular security reviews of our systems and infrastructure.In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority as required under the Digital Personal Data Protection Act, 2023.

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Protection of Minors

We do not knowingly collect personal information from children under the age of 18. Our website and services are intended for business and commercial use by adults. If you are a minor, we recommend that you do not submit any personal information without the consent of a parent or guardian. If we become aware that we have inadvertently collected personal data from a minor, we will delete it promptly.

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Your Rights

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights regarding your personal data.You have the right to access a summary of the personal data we hold about you. You have the right to request correction of any inaccurate or incomplete data. You have the right to request erasure of your data when it is no longer required for the purpose it was collected. You have the right to withdraw your consent at any time for any processing based on consent, without affecting prior lawful processing. You have the right to raise a grievance with our Grievance Officer and receive a response within 30 days.To exercise any of these rights, please contact us using the details in the section below.

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Contact Us and Grievance Officer

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact us.Company: Vostok Refrigeration Website: https://vostokrefrigeration.com Email: [Add your contact email here] Address: [Add your business address here]We will respond to all privacy-related requests within 30 days of receipt. If you are not satisfied with our response, you may approach the Data Protection Board of India once established under the DPDP Act, 2023, or a court of competent jurisdiction in India.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any update means you acknowledge the revised policy.

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